FAQs

How long will it take for my order to ship?

Orders will typically ship between 1-3 business days. During holiday season may be slightly longer.

Can I return or exchange my order?

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging (if applicable) and in the same condition it was received.

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

To complete your exchange, we require a receipt or proof of purchase.

 

What currency are your prices listed?

Prices are listed in USD

Customs and import taxes

Buyers are responsible for any customs and import taxes for their purchases. We are not responsible for any delays from customs.
I put an incorrect address. Now what?


Please make sure before purchasing that your address is correct. If you accidentally put a wrong address please contact our store immediately at soulfirespiritualshoppe@gmail.com. Soulfire Spiritual Shoppe tends to ship very quickly and if we do not know it's likely your order will be sent out to the address given. If the order does ship out to the wrong address, please contact your local post office to see how they can help!

If a package comes back to us due to an incorrect address, it is the buyer's responsibility to pay for postage again.

My package says it's delivered but it isn't here. Now what?

Please check your order to make sure you entered the correct address. It could have been shipped to a previous address. Or, make sure that no one has grabbed your mail (family member, friend, colleague, etc.) and forgot to tell you. Also your package could possibly say delivered but is actually still on the truck. If concerned please call your local post office.

Lost/Stolen packages

Once our local post office has scanned your package and has it in their possession we cannot be held responsible for any mishaps. If the package says delivered but are not at home, or is truly missing after waiting, please contact your local post office. You can also contact us at soulfirespiritualshoppe@gmail.com with your order number, to see if we are able to assist. An insurance claim may need to be filed.

If you're worried about this before placing an order, please select priority mail. It has a better tracking system and comes with $100 free insurance.

Do you sell wholesale?

We do not sell wholesale.

Do you have any reviews?

Visit our mother website www.brendasoulfire.com to view testimonials.